1. Eligibility

1.1 To be eligible for a refund or return, the product must be in its original condition, unused, and in the same packaging as received.
1.2 Certain products, such as perishable goods, gift cards, and personalized items, may not be eligible for refunds or returns. Please check the product description for any specific return restrictions.

2. Return Period

2.1 You must initiate a return request within 10 days from the date of delivery.
2.2 After the return request is approved, you must send the product back to us within 2 days.

3. Return Process

3.1 To initiate a return, please contact our customer support team or log in to your account and submit a return request.
3.2 Provide the necessary details, including the order number, product(s) to be returned, and reason for the return.
3.3 Once your return request is received and approved, you will be provided with instructions on how to return the product.
3.4 Please ensure that the returned product is securely packaged to prevent damage during transit.

4. Refund Process

4.1 Once the returned product is received and inspected, we will notify you of the status of your refund.
4.2 If the return is approved, the refund will be processed to the original form of payment within 2 days.
4.3 Depending on your payment method, it may take additional time for the refund to reflect in your account.

5. Return Shipping Costs

5.1 Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
5.2 We recommend using a trackable shipping service to ensure that the returned product reaches us safely.

6. Damaged or Defective Products

6.1 If you receive a damaged or defective product, please contact our customer support team immediately.
6.2 Provide relevant details and, if possible, attach photographs of the damaged or defective item.
6.3 We will assess the issue and provide instructions on how to proceed with a return or replacement.

7. Non-Returnable Items

7.1 The following items are generally non-returnable, unless they are damaged or defective:
– Perishable goods, such as food and flowers
– Gift cards and vouchers
– Personalized or customized items
– Intimate or sanitary goods

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at support@ahadonlinemart.com.